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Returns & Exchange


Hemera's World will accept returns and exchanges within 30 days from shipment date.

Please make sure your items are returned in the original selling condition, unused and with all tags/labels attached.

Returns/Exchanges that do not meet the Hemera's World returns policy will not be accepted and will be sent back to the customer.

For hygienic reasons, we cannot accept returns/exchanges of opened briefs or other items that have come in direct skin contact.

Shipment costs to send back goods are at the customer’s charge. You can choose the courier you prefer, we advise choosing a

courier or a post service that provides a tracking number and receipt of the shipment for security. 

Hemera's World does not take responsibility for your return shipment.

Shipping is complimentary on all exchanges; however, if you are based

outside of the EU you will need to pay taxes and duties on this.



1. To initiate a return, please send an email to listing your Name,

Order Number, and the Item you would like to return and specifying the reason you are returning the product.

2. A Customer Service member will reply within 48 hours (with the exception of weekends and festive closures)

with a Return Authorization Number and the instructions on how to proceed.


Please return your order to:

Hemera's World s r.o. - Guido Resca
Via B. Marcello 51
20124 Milano Italy


Non EU-Countries: Russia, Switzerland, Norway and South Korea

For returns shipped from Russia, Switzerland, Norway and South Korea, please contact

Customer Service in order to get all the information and the proforma invoice, a mandatory

requirement for clearing the goods through customs. In case those returns do not pass through

the procedure of customs, they can unfortunately not be accepted.

Please do not hesitate to contact us for more information:


Receiving a refund

Your refund will be credited to the original payment method or you can choose to use it as store credit

against your Hemera's World account. Please note that refunds can take up to 10 working days to show

on your account due to varying processing times between payment providers.